Tips on Impressing an Important Client
When you have customers who like spending a lot of money with your company, you want to do your best to impress them and keep them interested in your business. The reason is that they provide a lucrative amount of money for your business. You want to ensure that your relationship with them never gets sour but only flourishes.
It is beyond doubt that you have already given them the right impression on the first meeting and when they started using your product. But when they come for a second visit, there is a need to keep them, impressed with your brand. Here are some few ideas that can offer you with some inspiration on how to impress your client.
Clean and Organize your Office
You would not want to ask your client to visit you when your office is disarranged. This is why it is crucial to have it cleaned by a professional cleaner before the visit of that important client. You should also ask your employees to tidy up their workstations and get rid of any mess scattered on their desks such as loose paperwork. You can also consider a new idea to improve your office’s look, like getting some new plants or installing framed pictures.
Have a Plan of Action
It also important to have a timetable of activities that you would wish to do with your customer during the day. For example, you can schedule a morning meeting with them, breaking up for lunch before you can give them a tour of your production facilities or a demonstration of your new products and services. You can schedule a dinner with them later on so as to strengthen the social bond.
Arrange for their Transport To and from their Hotel
If your customer is from overseas, it is an act of kindness to arrange for their transportation to and from their hotel and your facility. You can have an executive chauffeur driving them around and impress them even more. It is not as expensive as it is when you hire a limousine or executive transport as it is when you hire the same from a local taxi line. It is a way of showing your clients that you are not afraid of treating them well and that you hold a lot of value to their business.
One discouraging thing is for a client visiting a supplier or partner organization to wait around for the people they have to meet. It is crucial to maintaining punctuality with both people you meet for the first time and even existing clients.
Be prepared in Advance
It is good that you prepare in advance before they can visit. Ensure that you have all the necessary agenda items available.